Article 1.

These general terms and conditions supplement the agreement for the rental of a furnished holiday home (‘reservation confirmation’) and form an integral part thereof. They must always be attached to the agreement.

Article 2.

The reservation implies an obligation on the part of the tourist to rent the holiday home and to pay at least the full rental price due. The payment terms specified below do not in any way alter the fact that the full rental price of 100% is owed as a result of the reservation.

The payment terms are as follows. At the time of reservation, the tourist must pay a deposit of 30% of the total price within 2 weeks of the reservation date. The balance of the rental price and additional costs must be paid no later than 14 days before the start date of the stay.

The tourist does not have a cooling-off period. No right of withdrawal applies, as this concerns the rental of accommodation other than for residential purposes, taking place during the period for which the tourist has booked (Art. VI.45, §1, 11° WER).

Article 3.

If the tourist fails to pay the balance on time and also fails to do so within a reasonable period after the rental agency has sent a notice of default, the rental agency shall have the right to re-let the property. If this occurs, the tourist shall only owe any difference in income as well as a commission of 25% on the re-letting to the rental agency. If the property cannot be re-let, the tourist remains liable for the full balance to the landlord.

Article 4.

Electricity and gas consumption are included in the rental price. The tourist is asked to use these as a responsible person and not to cause unnecessary consumption. If consumption is found to be 25% higher than the average consumption, an extra cost of €0.50/kWh will be charged. Average consumption per 24h is 500 kWh.

Article 5.

A security deposit of €1,250 must be paid no later than the payment date set for the balance. The deposit will be refunded within 2 weeks after the tourist’s departure, provided all obligations have been fulfilled and after any deduction of amounts still owed.

Article 6.

The holiday home is intended exclusively for seasonal rental and private purposes. The tourist may not make this property their primary residence or claim costs for professional purposes. It is expressly prohibited for the tourist to register their domicile at the address of the holiday home.

Article 7.

The tourist needs written permission from the rental agency or the owner of the holiday home to sublet and to bring animals into the property. Without such permission, subletting and the presence of animals in the holiday home are strictly prohibited. Any violation may result in a lump-sum compensation of 10% of the rental price.

Article 8.

The tourist must act as a normal and prudent person when using the holiday home, in accordance with its intended purpose. This means, among other things, that:

• items that are part of the household furnishings may not be moved

• the house rules must be respected

• any damage must be reported immediately to the owner

• windows and doors must be closed in wind/rain

• the holiday home must be locked when unoccupied

• nighttime noise or any other form of nuisance in the vicinity of the holiday home must be avoided

Cleaning of the property is always included in the rental price. However, the tourist must ensure that upon check-out the property is tidied up and ready for cleaning. Tidying up the holiday home includes at a minimum:

• putting everything back in its place

• emptying the waste bins

• tidying the kitchen counter and putting clean dishes in the cupboard

• leaving the holiday home broom-clean

• cleaning used household appliances

• not leaving food remnants in the refrigerator or cupboards

• leaving the beds as they were found upon arrival

The number of persons permitted to occupy the property will be determined at each rental and will be specified in the offer. If additional persons stay overnight beyond what is stipulated in the offer, a lump-sum compensation of €150 per night per person will be charged.

Article 9.

An inventory of all movable goods is present in the holiday home. The tourist is obliged to verify its accuracy and to communicate any remarks in writing within 24 hours. The same applies to the cleanliness of the property. The owner is obliged to deliver the property in good condition. Insofar as the advertising has accurately represented the furnishings, insufficiently tasteful furnishing cannot give rise to a claim for reimbursement of rental costs. The same applies to adverse weather conditions or construction works in the vicinity.

Article 10.

The tourist is also obliged to tolerate technical interventions and not to obstruct them. Defects in technical equipment due to force majeure cannot give rise to compensation. The rental agency is not responsible for the proper functioning of electrical and heating appliances, nor for any defects in the building, nor for public works.

Article 11.

The receipt and return of the keys will take place by appointment. If the owner cannot be present, the key will be left in a key safe. The keys issued to the tourist may not be duplicated under any circumstances. In the event of violations, the costs for a new lock and key will be charged. In the event of lost keys, a new lock must be placed with sufficient new keys. The costs thereof are equally borne by the tourist.

Article 12.

The agency Tourism Flanders is the competent authority from which further information can be obtained about the regulations on the operation of tourist accommodation (Decree of 5 February 2016 on tourist accommodation and its implementing decrees) and where the tourist may, if applicable, file a complaint.

Contact: Agency Tourism Flanders • T: 02 504 04 00 • E-mail: logies@toerismevlaanderen.be

Head office: Grasmarkt 61, 1000 Brussels

Article 13.

If the rental cannot take place due to force majeure — whether due to legal or regulatory provisions relating to the public interest (such as in the case of an epidemic, disaster, etc.) which prevent the holiday home from being delivered to the tourist, and which are not covered by any cancellation insurance taken out by the tourist — the tourist accepts that the booking may be converted into a voucher. This voucher has a value equal to the rental sum. No administrative cost will be charged for this conversion.

Article 14.

The tourist is expressly prohibited from moving, removing, disabling, or in any other way compromising smoke detectors or fire-fighting equipment in the holiday home, or from obstructing or rendering unusable the evacuation possibilities. The tourist is obliged to return the holiday home in the condition it was in at the start of the stay. This also means that any information present, including but not limited to an evacuation plan, pictograms, an information booklet, etc., must be left in the holiday home in the same manner as it was found upon arrival. A violation of this will be considered compensable damage.

Article 15.

The owner is not responsible for forgotten items. If a request is made to retrieve and forward forgotten items from the holiday home, a fee may be charged, which will be further increased by postal costs.

Article 16.

It is prohibited to request extensions of the digital television offering in the holiday home, or to enter into new subscription packages without the prior consent of the owner. It is expressly prohibited to purchase programmes, crack, change or pass on passwords, or to exceed the available browsing capacity. In the event of a violation, an administrative cost will be owed in proportion to any amounts lost, as well as the effort required to restore the original situation.

Article 17.

Household linen, sheets, tablecloths, kitchen towels, and hand towels are always included in the rental price in quantities tailored to the number of persons stated in the offer.

Article 18.

Smoking in the holiday home and in the common areas of the building is strictly prohibited. Any violation may result in a lump-sum compensation of 10% of the rental price.

It is prohibited to organise parties or gatherings in the holiday home without the written consent of the owner.

Article 19.

Reserving a holiday home by paying a deposit implies unconditional acceptance of these general terms and conditions. House rules present in and/or provided with the holiday home are an inseparable part of these general terms and conditions and must be strictly observed.

Article 20.

The tourist uses the holiday home at their own risk. The owner is not responsible for theft, nuisance, or any accidents in and around the holiday home.

Article 21.

The agreed arrival and departure times must be respected by the tourist. In the event of early departure, the tourist has no right to any refund. Upon departure, windows and doors must be closed and the heating must be turned down.